🛡️ Safe Gaming Policy

gb997 Responsible Gaming

Gaming should be a source of fun — not stress. gb997 always ensures every player can enjoy themselves within safe limits.

For players aged 21 and above only

Our Commitment

gb997 believes that online gaming is a form of entertainment — not a way to solve financial problems. Our goal is to keep every player's experience enjoyable and safe. To that end, we provide a number of effective tools and policies to help you play mindfully.

Responsible gaming is not just about managing your time or money — it is about keeping the whole experience positive and healthy. If at any point while playing at gb997 you feel that gaming is affecting your life, our support team is always here for you.

Remember — play when you want to, stop when you choose to. That is the core principle of responsible gaming.

⚠️ Important Notice

The minimum age to open an account and play at gb997 is 21 years. If gaming is becoming a concern for someone close to you, please inform our support team right away. We are ready to help while maintaining full confidentiality.

Tools to Stay Safe

gb997 gives you several effective tools so you can manage your own gaming experience.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. A 72-hour cooling-off period applies if you wish to increase the limit.

Time-Out Feature

Use the time-out feature for a short break. Keep yourself away from gaming for anywhere between 24 hours and 6 weeks. You will not be able to log in during this period.

Self-Exclusion

Choose self-exclusion if you need a longer break. Once you apply, your account will remain closed for a minimum of 6 months. This step is completely confidential.

Gaming History Review

View your complete transaction and gaming activity history. Reviewing your own activity regularly is an easy way to stay aware.

Reality Check Reminders

Turn on the option to receive reminders at set intervals. This will remind you how long you have been playing and how much you have spent.

24/7 Support

Contact us at any time via live chat or email. Our team is ready to help in Bengali on any responsible gaming matter.

Tips for Healthy Gaming

Set a budget. Keep a separate budget for gaming that won't affect your daily life even if you lose it. Never use money meant for rent, food, or family needs for gaming.
Set a time limit. Decide in advance how long you will play each day and stick to that limit. The time-out feature and reminders will help you with this.
Think of gaming as entertainment. Play for fun, not as a way to earn money. Winning is great, losing is fine too — keep that mindset.
Don't rush to recover lost money. Avoid the urge to chase losses by placing bigger bets after a loss. Each game's outcome is independent.
Don't play when drunk or tired. Stay away from gaming when you are under mental or physical stress. Play in a good mood and with a clear head.
Talk to family and friends. If you are worried about your gaming, let someone close to you know. Hiding it makes things worse; talking about it leads to solutions.

Need help?

If you feel gaming is becoming a problem, contact us without delay. Our team will provide support with complete confidentiality.

Live Chat — available 24/7
Support in Bengali and English

Signs of problematic gaming

If any of the following apply to you, it may be a warning sign. Assess yourself honestly.

You are spending beyond your budget and cannot control it.
You keep trying to win back the money you lost.
You are playing by cutting into time meant for family or work.
You are lying to family or friends about your gaming.
You feel restless or anxious when you are not playing.
You are gaming by borrowing money or spending your savings.

If even one of the above signs applies to you, please contact gb997's support team or choose self-exclusion for a period of time. Seeking professional help is a sign of strength, not weakness.

How to use the tools

1

Log in to your account

Log in to your account at gb997 and go to "Account Settings".

2

Open the "Responsible Gaming" section

Find the responsible gaming section within settings, where you will find all the tools in one place.

3

Choose the tool you need

Deposit limit, time-out, or self-exclusion — activate whichever one you need.

4

Contact support

For any issue, get help from our team via live chat or email — available 24/7.

Frequently Asked Questions — Responsible Gaming

You must be at least 21 years old to open an account and play at gb997. Age is verified during registration, and any account found to belong to an underage user is closed immediately.

Log in to your account, go to "Account Settings" → "Responsible Gaming" and you will find the deposit limit option. You can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately; increasing it requires a 72-hour cooling-off period.

A time-out is a short-term break — from 24 hours up to 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is long-term — your account stays closed for a minimum of 6 months and is not easy to reverse. If you have serious concerns, self-exclusion is the right choice.

There are two ways to reach us: live chat from any page on the site (available 24/7), or email at [email protected] — you can communicate in Bengali in both cases. Responsible gaming matters are handled as the highest priority.

No. During self-exclusion or a time-out, gb997 will not send you any promotional emails, bonus offers, or marketing communications. This period is for a complete break.

If you are concerned about the gaming behaviour of a family member or friend, contact gb997 support directly for help. Our team will assist you in taking the right steps while maintaining full confidentiality.

Enjoy responsibly

Get the best gaming experience within limits at gb997 — slots, cricket betting, or live casino, all in a safe environment.

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